Office Policies

Insurance and Pre Authorizations

To better help you control your healthcare cost we recommend that you personally check with you insurance company to determine if:

  • You are “within network”

  • You have available specialist coverage

  • You know your co-pay, co-insurance, spend down costs, and/or deductible

    **Please note it is the responsibility of the patient to be aware of their own policy coverage**

Appointment Confirmations / Late Fees

Every effort is made to confirm your appointment at least 24 to 48 hours in advance. If we cannot confirm your appointment ahead of time, you will be cancelled.  It is your responsibility to make sure the clinic has your correct home, cell, or work phone numbers.  Any appointment cancelled less than 24 hours prior will result in a $35 fee and a fee of $70 will result if you fail to show up for your appointment without prior notice. 

Co-Pays & Balances

These are due at the time of CHECK IN, if you need to make arrangements please call PRIOR to your appointment (ext 201, 202, or 203) and the front office staff will help you.

Prescription Refills

You must be in active treatment with Dr. Ferro in order to receive a prescription.  If you have not had a procedure  or consult in the past 6 months Dr. Ferro cannot write your next prescription. Please talk with the office staff to arrange for an appointment.